Velenzia is here to spoil you. We hope you love your purchase, but we understand that mistakes can be made when you cannot try the garments on before buying.

Velenzia offers full returns within the below time frames:

14 Days (LOCAL FORT MCMURRAY ORDERS)

21 Days (CANADIAN ORDERS)

30 Days (INTERNATIONAL ORDERS)

This is available for full-priced items of no hygienic concern only. 

EXCHANGES

Velenzia does not process exchanges. However, if you would like to order a different size, please return your merchandise as soon as possible! If the items are deemed eligible according to the return requirements laid out below, we will issue you a refund of the item, minus the original shipping costs.

You are welcomed to start a new order with correct sizing, if the item is in stock, at any time.

RETURN REQUIREMENTS

• Merchandise must be returned within the timeline listed above, from date the item was shipped from our headquarters.
• Merchandise must be unworn, unwashed, unstained and unperfumed
• Merchandise must have all tags, including any hangtags attached
• Any products marked ‘FINAL SALE' cannot be returned.
• Any item that is under 'HOLIDAY DRESSES' is eligible for store credit or exchange only.
• Due to hygiene concerns the following CAN-NOT be returned: swimwear and bodysuits 

RETURN PROCESS 

Local Orders: Can be returned to the store during business hours.

Non-Local Orders:    

1) Returns can be mailed to: 
                                   

PLEASE NOTE:

Velenzia is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Velenzia is also not responsible for returns lost by the carrier.

If you paid for shipping at the time of your original order, you will not be credited the cost of the original shipping cost when we process your return.

We aim to process returns within 7 business days, but high volume periods, especially around the holidays, could cause delays. We apologize for any inconvenience.

TEAM VELENZIA

We try our best to send out your packages on time every day. That means all orders received before 2:00 pm mountain standard time on a business day will be shipped out that same day! Otherwise, your order will be shipped the next business day.

ALL ORDERS SHIPPED VIA CANADA POST

CANADA: Xpresspost, estimated delivery speed:
Free Shipping on all orders over $150 CAD
Local: (Fort McMurray) Next Business Day
Regional (Alberta) : 1-2 Business Days
National (Canada): 2-3 Business Days

USA: Xpedited, estimated delivery speed:
Free Shipping on all orders over $150 CAD
All 50 States:  4-7 Business Days
Note: Taxes & Duties may be applicable. Further information is listed below.

INTERNATIONAL: Small Packet International Air, estimated delivery speed:
Free Shipping on all orders over $200 CAD
6-11 Business Days
Note: Taxes & Duties may be applicable. Further information is listed below.

All other shipping methods, estimated delivery times, are shown during checkout.

Once a package has left Velenzia we have very little control over it. Please note that delivery times listed above are only estimations. Velenzia is not responsible for any delays caused by the carrier, especially during high-volume periods. Velenzia can never guarantee a delivery date.

If you have not received your package within the estimated business days of placing the order, please visit our contact page with your full name and order number and we’ll look into the matter immediately!

Velenzia is not liable for missing parcels due to errors on the customer or carrier’s part.

TAXES & DUTIES

Please note taxes and duties may be charged for international orders. All applicable customs, import duties, fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

Super Simple! Send us as an email at info@velenzia.com with your ideal dates, and we will get back to you ASAP.

Shopping party hosts get up to 50% off their entire purchase at the end of the night. Psst. this can also be an online shopping party if you're not local!

More details here.

yay! !You've just placed your first order for pick up - now what?

Simply wait for us to send an email stating your order is ready (approx. 1-2 business days or less). And then pop into our store front within store hrs to pick up your order :)

10008 Fraser Ave, YMM

Tuesday - Thursday | 11AM - 5PM

Friday - Saturday | 11AM - 6PM

Sunday - Monday | CLOSED