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Gift Card
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Shopping for someone else but not sure what to give them? Give them the gift of choice with a Velenzia gift card.
Gift cards are electronic and are delivered by email with instructions and a secret code to redeem them at checkout. Our gift cards are not taxed and have no processing fees.
TECH TIP: Add your gift card to your apple wallet to keep it easy to find.
HARD COPY AVAILABLE BY REQUEST:Email us at info@velenzia.com
OUR THREE METHOD
Our method is simple. You will reach for it in your closet if you have 3 different outfits you can pair it with.
Aside from Jumpers & Dresses, we avoid items that are a one time wear to make sure you get the most out of your purchase & closet.
OUR STYLING PHILOSOPHY
No one is able to see the size inside your tops, bottoms, jackets.. So wear the size that fits you properly. It will always look and feel the best.
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Avoid Instagram vs Reality Fails
We offer product videos for a realistic view of how the clothing will look on you. Scroll through the product to watch the video of this item.
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Your Styling Cheerleaders
Two strangers who bonded over their desire to find and build confidence and self love. We quickly became each other’s cheerleaders through every milestone of life.
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Fort McMurrays #1 Boutique
Velenzia was rewarded Gold for the retail industry in 2022.
FAQ
Free Shipping
free shipping on all orders over $150
Pick Up
HOW:
Step 1: Place your order through the website.
Step 2: Choose “Local Pick Up”, as your shipping method.
Step 3: Pick up your order anytime!
STORE LOCATION
10008 Fraser Avenue, Unit 101, Fort McMurray AB
STORE HOURS
Tuesday - Thursday / 11 AM - 5 PM
Friday - Saturday / 11 AM - 6 PM
Returns
Velenzia is here to spoil you. We hope you love your purchase, but we understand that mistakes can be made when you cannot try the garments on before buying.
Velenzia offers full returns within the below time frames:
14 Days (LOCAL FORT MCMURRAY ORDERS)
21 Days (CANADIAN ORDERS)
30 Days (INTERNATIONAL ORDERS)
This is available for full-priced items of no hygienic concern only.
EXCHANGES
Velenzia does not process exchanges. However, if you would like to order a different size, please return your merchandise as soon as possible! If the items are deemed eligible according to the return requirements laid out below, we will issue you a refund of the item, minus the original shipping costs.
You are welcomed to start a new order with correct sizing, if the item is in stock, at any time.
RETURN REQUIREMENTS
- Merchandise must be returned within the timeline listed above, from date the item was shipped from our headquarters.
- Merchandise must be unworn, unwashed, unstained and unperfumed
- Merchandise must have all tags, including any hangtags attached
- Any products marked ‘FINAL SALE' cannot be returned.
- Any item that is under 'HOLIDAY DRESSES' is eligible for store credit or exchange only.
- Due to hygiene concerns the following CAN-NOT be returned: swimwear and bodysuits
RETURN PROCESS
Local Orders: Can be returned to the store during business hours.
Non-Local Orders:
1) Returns can be mailed to:
Commercial Unit 101
PLEASE NOTE:
Velenzia is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Velenzia is also not responsible for returns lost by the carrier.
If you paid for shipping at the time of your original order, you will not be credited the cost of the original shipping cost when we process your return.
We aim to process returns within 7 business days, but high volume periods, especially around the holidays, could cause delays. We apologize for any inconvenience.
TEAM VELENZIA