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RETURNS

Velenzia is here to spoil you. We hope you love your purchase, but we understand that mistakes can be made when you cannot try the garments on before buying.

Velenzia offers full returns 30 days from the date that your package went out for delivery.

This is available for full-priced items of no hygienic concern only.

EXCHANGES

Velenzia does not process exchanges. However, if you would like to order a different size, please return your merchandise as soon as possible! If the items are deemed eligible according to the return requirements laid out below, we will issue you a refund of the item, minus the original shipping costs.

You are welcomed to start a new order with correct sizing, if the item is in stock, at any time.

RETURN REQUIREMENTS

  • Merchandise must be returned within 30 days from date shipped
  • Merchandise must be unworn, unwashed, unstained and unperfumed
  • Merchandise must have all tags, including any hangtags attached
  • Any products marked ‘FINAL SALE' cannot be returned.
  • Due to hygiene concerns the following CAN-NOT be returned: swimwear and bodysuits 

RETURN PROCESS 

Please note: The return process for local and non-local orders is the same. Please follow the three step process below.

1) Please click the returns document underlined below, download and print it.

                                   RETURNS DOCUMENT

2) Complete the form and send it to us along with your return.

                                   Our address is:

                                   VELENZIA RETURNS
                                   137 Robinson Lane
                                   Fort McMurray, AB, Canada
                                   T9J1L8

3) Wait for your return to be processed! Easy as 1, 2, 3...!

PLEASE NOTE:

Velenzia is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Velenzia is also not responsible for returns lost by the carrier.

If you paid for shipping at the time of your original order, you will not be credited the cost of the original shipping cost when we process your return.

We aim to process returns within 7 business days, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience.

Enjoy your shopping!