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SHIPPING

We try our best to send out your packages on time every day. That means all orders received before 2:00 pm mountain standard time on a business day will be shipped out that same day! Otherwise, your order will be shipped the next business day.

ALL ORDERS SHIPPED VIA CANADA POST

CANADA: Xpresspost, estimated delivery speed:
Free Shipping on all orders over $100 CAD
Local: (Fort McMurray) Next Business Day
Regional (Alberta) : 1-2 Business Days
National (Canada): 2-3 Business Days

USA: Xpedited, estimated delivery speed:
Free Shipping on all orders over $120 CAD
All 50 States:  4-7 Business Days
Note: Taxes & Duties may be applicable. Further information is listed below.

INTERNATIONAL: Small Packet International Air, estimated delivery speed:
Free Shipping on all orders over $250 CAD
6-11 Business Days
Note: Taxes & Duties may be applicable. Further information is listed below.

All other shipping methods, estimated delivery times, are shown during checkout.

Once a package has left Velenzia we have very little control over it. Please note that delivery times listed above are only estimations. Velenzia is not responsible for any delays caused by the carrier, especially during high-volume periods. Velenzia can never guarantee a delivery date.

If you have not received your package within the estimated business days of placing the order, please visit our contact page with your full name and order number and we’ll look into the matter immediately!

Velenzia is not liable for missing parcels due to errors on the customer or carrier’s part.

TAXES & DUTIES

Please note taxes and duties may be charged for international orders. All applicable customs, import duties, fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.