







Not Sure What to Wear? Letâs Fix That.
FAQs
What's your return policy?
Local (Fort McMurray): Full returns within 14 days of shipment.
Canadian: Returns allowed within 21 days.
International: Returns accepted up to 30 days.
Full-priced items only and must be unworn, unwashed, unstained, unsprayed with perfume, and with tags intact.
Items marked "FINAL SALE" cannot be returned; "Holiday Dresses" are eligible for store credit or exchange only. Swimwear and bodysuits are non-returnable due to hygiene concerns.
Local orders can be returned in-store during business hours.
For non-local returns, you can mail items to Velenziaâs Fort McMurray address, and processing typically takes up to 7 business days, though holidays may extend that.
How fast is shipping?
Orders placed before 2:00 pm MST on a business day ship the same day; otherwise, they ship the next business day. All orders ship via Canada Post.
Canada (Xpresspost): Free over $150 CAD
Local (Fort McMurray): Next business day
Alberta regional: 1â2 business days
National (Canada): 2â3 business days
USA (Xpedited): Free over $150 CAD
Estimated 4â7 business days
Duties and taxes may apply
International (Small Packet International Air): Free over $200 CAD
Estimated 6â11 business days
Duties and taxes may apply
Once your package leaves Velenzia, delivery estimates are just thatâestimates. Velenzia isnât liable for delays, and delivery dates canât be guaranteed. If your package hasnât arrived within the expected timeframe, contact us with your order numberâweâll look into it fast.
Do you offer local pickup or delivery?
Local Delivery (Fort McMurray):
Orders over $150 qualify for free delivery; orders under $150 incur a $10 fee.
Place before 4:00 pm and receive it the same day. Orders after 4:00 pm arrive the next business day.
Delivery runs TuesdayâSaturday, 4:00â7:00 pm, closed on statutory holidays.
Youâll receive a delivery text + email. If you're out during that window, text us your preferred time or safe drop locationâweâre happy to accommodate.
In-Store Pickup:
Once your order is ready (typically within 1â2 business days), you'll get a confirmation email. You can pick it up at the store during business hours:
TuesdayâThursday: 11âŻAMâ4âŻPM
FridayâSaturday: 11âŻAMâ5 PM
SundayâMonday: Closed
How do I host a shopping party?
It's super simple and fun! Email us with your preferred dates to schedule. You and your friends enjoy private shopping, snacks, bubbly â and the hostess gets a discount based on total party sales:
$500 = 30% off
$750 = 40% off
$1,000+ = 50% off
Minimum 5 guests required. We even offer virtual options if youâre not local!
email: info@velenzia.com
subject: shopping party
Styling help?
How can I find my personal style?
Take our free 2-minute style quiz to discover your 3-word style vibeâand get personalized outfit suggestions that actually feel like you.
What is the Closet Clarity Mini Course?
Itâs a free, 3-part video series that teaches you how to create contrast in your outfits, define your wardrobe, and use color with confidence. Itâs short, helpful, and totally bingeable.

