NEW KOVE SHORTS

free shipping on all orders over $150

HOW:

Step 1: Place your order through the website.

Step 2: Choose “Local Pick Up”, as your shipping method.

Step 3: Pick up your order anytime!

STORE LOCATION

10008 Fraser Avenue, Unit 101, Fort McMurray AB

STORE HOURS

Tuesday - Thursday / 11 AM - 5 PM

Friday - Saturday  / 11 AM - 6 PM

Velenzia is here to spoil you. We hope you love your purchase, but we understand that mistakes can be made when you cannot try the garments on before buying.

Velenzia offers full returns within the below time frames:

14 Days (LOCAL FORT MCMURRAY ORDERS)

21 Days (CANADIAN ORDERS)

30 Days (INTERNATIONAL ORDERS)

This is available for full-priced items of no hygienic concern only. 

EXCHANGES

Velenzia does not process exchanges. However, if you would like to order a different size, please return your merchandise as soon as possible! If the items are deemed eligible according to the return requirements laid out below, we will issue you a refund of the item, minus the original shipping costs.

You are welcomed to start a new order with correct sizing, if the item is in stock, at any time.

RETURN REQUIREMENTS

• Merchandise must be returned within the timeline listed above, from date the item was shipped from our headquarters.
• Merchandise must be unworn, unwashed, unstained and unperfumed
• Merchandise must have all tags, including any hangtags attached
• Any products marked ‘FINAL SALE' cannot be returned.
• Any item that is under 'HOLIDAY DRESSES' is eligible for store credit or exchange only.
• Due to hygiene concerns the following CAN-NOT be returned: swimwear and bodysuits 

RETURN PROCESS 

Local Orders: Can be returned to the store during business hours.

Non-Local Orders:    

1) Returns can be mailed to: 
                                   

PLEASE NOTE:

Velenzia is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Velenzia is also not responsible for returns lost by the carrier.

If you paid for shipping at the time of your original order, you will not be credited the cost of the original shipping cost when we process your return.

We aim to process returns within 7 business days, but high volume periods, especially around the holidays, could cause delays. We apologize for any inconvenience.

TEAM VELENZIA

Every purchase you make, small or large will be helping local women & children who are facing domestic and sexual violence, and homelessness.

Our mission is to empower women one outfit at a time. By donating a portion of our sales to the women's shelter, it enables us to not only empower women through fashion but to help empower women and children in need.

That is why every month we have chosen to donate a percentage of EVERY SALE to the local women's shelter here in Fort McMurray | Waypoints Community Service.

Click the link below to see the programs your purchase helps fund.

https://www.waypointswb.ca/